We always have clients meetings, and we do it because they are the best way to get to know each other and share ideas. We go over the plans for the week, share our challenges, answer any questions, and have a chance to give each other honest feedback.
But what if the client is a complete asshat? We’ve had a client come in and want to be rude, and we’ve had a client come in and want to play with the dogs and show us how to make them do tricks. It’s not often you can walk into a client’s office and have them have a conversation with you.
We also need to stop making assumptions about the clients’ personalities. We need to make sure that their personalities are not skewed, so we can give them the answers.
The other day I was at a client’s office and had some bad news. Its a client who had been planning to send us money for a project that was cancelled. The client was very upset and not in the mood to take the time to talk about it. After going through the client’s bank records, she asked to see my notes for the project on a white board.
The client was upset because she knew that we had a project that was cancelled, but we had no idea how to help. She had already sent the money to the project’s account, and we were supposed to get a refund.
The client had already paid us for the project, but she wanted to make sure it was properly refunded. She asked if we had a written plan for when she would get her money back. We did not, and she was very upset. The client was very angry, but she was also very sad that she had the project cancelled and she had to keep fighting for it.
We’re back to looking at the details that we were working on. The first client we’re going to look at is this video on how to build a home-like interior for a family. It’s going to be a lot of work, but it’s going to be a great use of the server and the software.
As it turns out, this is one of the most important projects we have going on for the house. It’s also one of our more time-intensive ones. Not only does the client want us to do it, but her mother’s family is also going to help us, as well. We can’t do everything, but we’re going to work on this project to help them out in whatever way we can.
The video’s also a great way to help us out with a few of the other projects we have. If you are willing to give us some advice, we’ll actually suggest you do it.
We are so excited to be working on this project, but we also know how time-intensive it is. We want to finish it in time for our clients to have their home completed and ready for the market, so it’s a little bit of a challenge. A few other projects we have are more of a challenge in some ways, and more of a project in other ways.