It claims more than 300 million daily meeting participants. Yuan was named Glassdoor’s top CEO in 2018 and ranked number one on Business Insider’s list of 15 best CEOs of 2019. And as of a September 9, 2020, Financial Times report, the company is now worth $35 billion. Collects and stores personal data and shares it with third parties such as advertisers. In January 2020, Zoom had over 2,500 employees, with 1,396 in the United States and 1,136 in international locations.
And we Zoomed on a scale never before seen in the history of video conferencing. Unless you live under a rock, you’ve experienced a video conference or two thousand in the last year— either as a participant or presenter. This experience is one of the many shared takeaways from a worldwide pandemic. In April 2017, Zoom launched a scalable telehealth product allowing doctors to host remote consultations with patients. In May, Zoom announced integration with Polycom’s conferencing systems, enabling features such as multiple screen and device meetings, HD and wireless screen sharing, and calendar integration with Microsoft Outlook, Google Calendar, and iCal. From September 25–27, 2017, Zoom hosted Zoomtopia 2017, its first annual user conference.
Also, the sighted individuals who are engaging in the Zoom video conferencing for the purposes outlined here have not been specifically trained to provide real-time access to information or people with visual impairments. The descriptions provided to people who are visually impaired by the sighted individuals they connect with via Zoom are only as helpful as the person can be who is providing the description of the visual information. However, with practice and feedback it is hopeful the person who is visually impaired can establish a network of a few reliable sighted Zoom contacts that could be called upon from time to time for the purposes outlined here.
In December 2020, Zoom announced that it was under investigation by the U.S. Both federal prosecutors also sought information and documentation about security and privacy matters regarding Zoom’s practices. In March 2020, New York State Attorney General Letitia James launched an inquiry into Zoom’s privacy and security practices; the inquiry was closed on May 7, 2020, with Zoom not admitting wrongdoing, but agreeing to take added security measures. In the same month, a class-action lawsuit against Zoom was filed in the United States District Court for the Northern District of California.
On July 1, 2020, Yuan wrote a blog post detailing efforts taken by the company to address security and privacy concerns, stating that they released 100 new safety features over the 90-day period. Yuan also stated that Zoom would be releasing a transparency report later in 2020. The basic Zoom meeting plan is free of charge and includes an unlimited number of meetings. All meetings on the basic Zoom meeting plan are limited to 40 minutes or length in duration.
Teachers scrambled to transform in-person curriculum and strategies into a completely different format. And as if the last year hasn’t been busy enough for the folks at Zoom, the company was recognized as one of the best solutions for product managers at the2020 Product Award. It earned a distinction for tools that “help product managers build the next great innovation” for its ability to connect teams. We set out to understand how Zoom scaled operations to accommodate unprecedented demand and get people to school, work, and just about every other activity of daily life virtually.
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